FAQ

FREQUENTLY ASKED QUESTIONS



CUSTOM & MADE-TO-ORDER SWEET TREATS
We specialize in B2B as well as custom assortments and packaging especially for gift giving or events. We also offer a Made-To-Order line of sweet treats including chocolate dipped Oreos, chocolate dipped pretzels and our popular candy cakes. Contact us for more information.

QUALITY GUARANTEE
Our goal is to give you absolutely the best experience. If our candies do not meet your expectations, or if there are any other issues, please contact us at anita@sunsetbaycandy.com

INCLUDE A PERSONAL MESSAGE
Add a personal message to your special gift. You'll see this option in the cart.

ORDER LEAD TIME
Orders placed by 2pm are normally ready the next day. If you are shipping your candy, please see the shipping policy below.

CHANGES TO AN ORDER
If a change needs be made after you placed an order, please call us immediately at 760 295-2833. We will make that change if possible.

SHIPPING TO MULTIPLE ADDRESSES
Please contact us arrange orders going to multiple locations.

SHELF LIFE
Store signature toffees, barks and nuts airtight and in the refrigerator or freezer for up to one year.

GLUTEN FREE
All of our toffees and nuts, as well as the White Chocolate Lemon Bark are gluten free. Strawberry pretzel bark uses pretzels which are made with wheat flour. We do not offer any vegan or sugar free options.

SUMMER SHIPPING
June 15 thru Sept 30 We are pleased to offer free summer shipping for candy orders over $65.00. Warm weather shipping includes insulated shipper and cold pack. For orders up to $65, a flat fee of $24.99 is charged at checkout. The order total qualifying for free shipping is per shipping address and calculated before the cost for shipping is added and after any discounts.

IMPORTANT
Please make sure someone will be able to accept delivery so that the candies do not sit out in the hot sun.

YOUR ORDER
Orders placed by 2pm are normally ready the next day. If you are shipping your candy, please see the shipping policy below.

SHIPPING SCHEDULE
To prevent your candies from sitting in a hot warehouse over the weekend we normally ship only on Monday and Tuesday, the day after the order is placed with a 2pm cutoff. For some cross-country destinations your candy will be enroute on the weekend and we can ship on Friday. If you have any questions, just contact us at anita@sunsetbaycandy.com

OTHER SHIPPING OPTIONS
To ensure the best possible experience we ship USPS Priority Mail. If you would like expedited service, we also offer USPS Express Mail for an additional cost.

ADDRESSES
Please make sure to give us the correct ship-to address. When your order is processed, you will receive an email containing confirmation and tracking information. It is important to check the address carefully and if there is a correction, call us immediately at 760 295-2833. We will do our best to catch the order and make the change. We cannot be responsible for incorrect addresses given to us.

WHERE WE SHIP & PO BOXES
We ship in the contiguous USA. We can ship to PO boxes but the address must include the street address and "Postal Box" must be spelled out. Because of the delays associated with shipping to APO, FPO and DPO, we regret we cannot ship to military addresses at this time.

RECEIVING YOUR ORDER
Because of the temperature sensitive nature of our candies, and to prevent the delivery from sitting in the hot sun, please make sure someone will be able to receive your order.